Lesson 4 Be a Smart Spender
Listen and Talk 1,2
Hello. May I help ____?
Yes, ____. I’d like to get a refund for this watch.
OK. Was there ____ wrong with it?
No, I just changed my ____. Can I get my money back?
OK. I’ll ____ care of it right away.
Hello. Do you need some ____?
Yes. I’d ____ to return this smartphone case.
Let’s ____. Do you have the receipt with you?
Here it is. I bought it ____ days ago.
Oh, then ____ possible.
Listen and Talk 3, 4
____. Are you looking for anything special?
No, I’m not. I’d like to exchange this T-shirt. ____ too small.
Sure. What ____ would you like?
____, please. Here you are.
____. What can I do for you?
Can I exchange this black umbrella for a ____ color?
Sure. ____ color would you like?
I’d like a ____ one, please.
OK. Here ____ are.
In Conversation
Hello. ____ I help you?
Yes, please. I’d like to get a ____ for this cap.
Do you ____ the receipt?
No, I ____ I received it as a gift.
If you don’t have the receipt, then, ____ not possible to get a refund.
I ____. Then, can I exchange it for something else?
Yes, ____ can. What would you like to get?
I want to get this blue ____.
Let me see. The ____ is the same, so you can just take it.
Review
Hello. ____ I help you?
Yes, ____. I’d like to return this baseball glove.
OK. Was ____ anything wrong with it?
No, I just changed my mind. ____ I have my money back?
OK. ____ your money.
____. Can I help you?
Yes, please. I’d like to ____ this yellow T-shirt.
It’s too ____ for me.
Sure. What size ____ you like to exchange it for?
____ size, please. Oh! Can I have it in red?
OK. ____ you are.
Hello. ____ I help you?
Yes, ____. Can I get a refund for this hat?
I’m afraid ____ can’t.
____, can I exchange this hat for the gloves over there?
Yes, you ____.