Lesson 4 Be a Smart Spender
Listen and Talk 1,2
____ May I help you?
Yes, please. I’d ____ to get a refund for this watch.
OK. Was there ____ wrong with it?
No, I just changed my mind. Can ____ get my money back?
OK. ____ take care of it right away.
Hello. Do you need ____ help?
____ I’d like to return this smartphone case.
Let’s see. ____ you have the receipt with you?
____ it is. I bought it three days ago.
____ then it’s possible.
Listen and Talk 3, 4
Hello. Are ____ looking for anything special?
No, I’m not. ____ like to exchange this T-shirt. It’s too small.
____ What size would you like?
Large, please. Here you ____
Hello. What can I do ____ you?
Can I exchange this black ____ for a different color?
____ What color would you like?
I’d like a yellow one, ____
OK. Here ____ are.
In Conversation
Hello. May ____ help you?
Yes, please. ____ like to get a refund for this cap.
Do ____ have the receipt?
No, I don’t. I received it ____ a gift.
If you don’t have ____ receipt, then, it’s not possible to get a refund.
I see. Then, can I exchange it for something ____
Yes, you can. What would you like to ____
I want to get ____ blue bag.
Let me see. The ____ is the same, so you can just take it.
Review
____ May I help you?
Yes, please. I’d like to return this baseball ____
OK. Was ____ anything wrong with it?
____ I just changed my mind. Can I have my money back?
OK. ____ your money.
Hello. Can I help ____
Yes, ____ I’d like to exchange this yellow T-shirt.
It’s too small for ____
Sure. What size would you ____ to exchange it for?
Medium size, ____ Oh! Can I have it in red?
____ Here you are.
Hello. ____ I help you?
Yes, please. Can I get ____ refund for this hat?
I’m ____ you can’t.
Then, can ____ exchange this hat for the gloves over there?
____ you can.